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  • Shipping policy

    Processing Time

    Orders are processed within 1–3 business days after payment (Monday–Friday, excluding holidays). Custom-embroidered items require an additional 5–7 business days. Printed-to-order items (such as t-shirts and mugs) are made by our print partner and ship within 2–5 business days, separately from the rest of your order.

    Shipping Destinations

    We currently ship within the United States, including APO/FPO addresses. International orders are not supported at this time — contact us if you're outside the US and we'll see what we can do.

    Shipping Methods & Rates

    At checkout you can choose:

    • Economy — Free on every US order (no minimum), except decals, which ship at the USPS rate shown at checkout.
    • Rushed Fulfillment — $7.76 flat rate on every US order (always paid; not free).
    • Priority Fulfillment — $25 on orders of $35 or more.
    • Printed-to-order items ship by Economy only; Rushed and Priority Fulfillment are not available for them.

    We ship via USPS and UPS; carrier is chosen for the fastest cost-effective option for your location.

    Typical transit times (after the 1–3 day processing window):

    • Economy (free): 5–8 business days
    • Rushed Fulfillment ($7.76): faster than Economy; exact delivery-day range is not published on this rate — see the estimate shown at checkout when available
    • Priority Fulfillment ($25, orders $35+): 3–4 business days

    Tracking

    You'll receive a tracking email as soon as your order ships. If you don't see it after 5 business days, check your spam folder, then email us at [email protected].

    Lost or Delayed Packages

    If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local post office first. If the package is truly lost, contact us and we'll open a carrier claim. Replacement or refund will be issued based on the carrier's findings.

    Shipping delays caused by the carrier (weather, holidays, service disruptions) are outside our control, but we'll help resolve any issue as quickly as possible.

    Questions

    Email: [email protected]