Audience

Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time

About Swish.ai

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5
More Reviews Write a Review

Company Information

Swish.ai
Founded: 2017
Israel
swish.ai/

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Swish.ai Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Swish.ai Frequently Asked Questions

Q: What kinds of users and organization types does Swish.ai work with?
Q: What languages does Swish.ai support in their product?
Q: What kind of support options does Swish.ai offer?
Q: What other applications or services does Swish.ai integrate with?
Q: What type of training does Swish.ai provide?

Swish.ai Product Features

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

Swish.ai Verified User Reviews

Write a Review
  • A Swish.ai User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Swish.AI Creates No Value in the ITSM Space"

    Posted 2025-06-25

    Pros: There is really nothing I like about the Swish AI product. It is redundant, and is completely unnecessary given that there are many ITSM platforms that already have native AI capabilities.

    Cons: Swish is a standalone AI tool that requires integration with other ITSM systems. However, there is no product/market fit for Swish because all of the top ITSM tools already have native AI capabilities. I would characterize Swish as a product in search of a market. It has no use case that I'm aware of. The Swish integrations I witnessed were problematic, to say the least. They were complex, time consuming, costly, and did not achieve their objectives.

    Overall: I would not recommend Swish to anyone who wants AI capabilities in their ITSM tool. You are far better off adopting an ITSM tool that already has built-in AI capabilities.

    Read More...
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