Discuss.io

Pros: Responsive; listened to our goals and helped us develop a strategy to meet them; recruited exactly the people we wanted and had a Plan B in place in case some didn't show; recordings and transcripts that enabled us to pinpoint the conversations and quotes we needed for our report. Overall very satisfied and would recommend to others -- as others did with us!

Cons: Occasionally some of the participants had connectivity issues; Discuss.io should ensure that all browsers can function on their platform.

Overall: We accomplished our focus group research goals, which is exactly what a service like this should facilitate.

Pros: As a ‘solo-preneur’ moderator, I rely on my facilities and tech partners to make things efficient and easy to use for me as well as my observers and recruiters. I’ve completed a dozen or so projects at this point and really appreciate how Discuss.io listens to us and what we need and keeps improving on the experience. One of my favorite parts in the ability to have a customized video tech question, tech check and confirmation email scripts to fit each project and align with my recruiters. The ability to quickly find key topics with the videos makes report writing less time consuming.

Cons: Just like all machine transcripts, there’s a lot of errors - especially on technical data for a category. I wish there was a way (and maybe there is) to correct the transcripts and have the algorithm ‘learn’ category lingo.

Overall: The team of people I work with at Discuss.io are great and the platform is easy and has a lot of bells and whistles. It’s one of my go-to platforms.

Pros: -Great tech support to get participants logged on.
-Easy to invite participants, moderators, observers.
-Seamless sharing of stimuli, whiteboards etc.
-Timely turnaround on getting video recordings.

Cons: -Machine transcriptions aren't very good.

Overall: Overall a really positive experience with the software and Discuss team. I've fielded about 20 or so unique focus group sessions with the solution and the end result has been great discussions and really solid qual data that informed major business directions.

Pros: I have used discuss.io numerous times and it has gotten better and better. The Tech support is outstanding and key to the success. Everyone is so friendly, on-time, proactive and capable. The platform is user friendly. And, most importantly, there is zero delay (unlike Zoom or Teams).

Cons: There are more bells and whistles that could be added or improved upon like an easel in-real time feature, simplicity of participant writing on the documents (they struggle), more efficient way to download saved screen shots.

Overall: I prefer to do all my on-line video meetings on discuss.io if I could. The details can be found in the Pro section above.