Problem
Computer Use can enumerate Windows apps/windows and read UI Automation trees, but screenshot capture fails for both 1C thin client and a fresh empty Notepad window. No screenshot is returned, and clicking a UI Automation element fails because coordinate geometry is unavailable.
Environment
- Windows 10 Pro 22H2, build 19045.6456
- Computer: Fujitsu ESPRIMO P700
- Graphics: Intel HD Graphics, hardware ID PCI VEN_8086 DEV_0102
- Graphics driver: 9.17.10.4459 (read from registry)
- Desktop app package version from startup log: OpenAI.Codex 26.930.2377.0
- Computer Use plugin: 26.930.21537
- Built-in update check: up_to_date; installedVersion 26.930.21537, installedBuildVersion 12776, release channel prod. These are separate version values returned by the updater and startup log.
Reproduction
- Initialize the bundled @oai/sky package in node_repl.
- Use sky.list_windows() to select a returned Notepad window.
- Use sky.get_window() and sky.get_window_state({window, include_screenshot:true, include_text:false}).
- Retry after activating the window and refreshing the window handle.
Actual results
- FrameArrived timed out: timed out waiting on channel
- window capture timed out: timed out waiting on channel
- Earlier sky.click with an observed accessibility index: coordinate input geometry is unavailable
Accessibility-only get_window_state with include_screenshot:false and include_text:true succeeds. App enumeration and launch of Notepad also succeed.
Troubleshooting already performed
- Reset the node_repl session and re-import @oai/sky.
- Refresh app/window selection and activate the target window.
- Restart the desktop app and reboot the PC.
- Manually start the Windows CaptureService instance and confirm Running. Capture still fails.
- Restart CodexSandboxService.OpenAI.Codex and confirm Running.
- Check for app updates with the built-in updater: no eligible update.
- No newer compatible graphics driver found; driver was not changed.
- Reinstallation has not been performed or confirmed.
Related log observation
After reboot, the app log reported: Windows Appshot hotkey registration failed; computer-use request timed out: service_info. This may be related, but the cause has not been established.
Expected result
Capture a screenshot of a normal, non-elevated Notepad window and allow verified UI interactions.
This report contains technical diagnostics only. No business database contents, credentials, or full logs are included. Please advise on supported recovery or additional targeted diagnostics for this capture failure.
Problem
Computer Use can enumerate Windows apps/windows and read UI Automation trees, but screenshot capture fails for both 1C thin client and a fresh empty Notepad window. No screenshot is returned, and clicking a UI Automation element fails because coordinate geometry is unavailable.
Environment
Reproduction
Actual results
Accessibility-only get_window_state with include_screenshot:false and include_text:true succeeds. App enumeration and launch of Notepad also succeed.
Troubleshooting already performed
Related log observation
After reboot, the app log reported: Windows Appshot hotkey registration failed; computer-use request timed out: service_info. This may be related, but the cause has not been established.
Expected result
Capture a screenshot of a normal, non-elevated Notepad window and allow verified UI interactions.
This report contains technical diagnostics only. No business database contents, credentials, or full logs are included. Please advise on supported recovery or additional targeted diagnostics for this capture failure.