Whether you’re adding to your toolkit or exploring our technology for the first time, Aven’s integrated solutions are built for the future of hospitality.
Aven Hospitality Voice Agent
Convert more calls with an intuitive call center solution to support and guide your teams.
Discuss solutionsHOW IT WORKS
Key capabilities
Voice Agent helps call center teams convert more callers to confirmed bookings.
Book with confidence
Access accurate rates and inventory through Aven Hospitality’s SynXis Central Reservation System.
Save your team time
Guided conversations reduce call times by up to 20%, plus our user-friendly design cuts training time from five days to two hours.
Unlock upsell potential
Turn inbound calls into high-value moments that build trust and create value by integrating Aven Hospitality Retailing to sell experiences and services.
Speak your guest’s language
Deliver stellar service around the world while supporting a global workforce with Voice Agent’s native translations.
Agile service that feels personal
Have conversations that convert
Phone calls are one of the highest-converting channels in hospitality. Voice Agent’s intuitive, guided conversational flow simplifies even the most complex reservations and makes it easy to cross-sell personalized upgrades, experiences, goods, and policies.
Reduce call times and learning curves
Operationally, Voice Agent brings the efficiency needed to run a modern, high-performing hospitality call center. Travel agents, corporate clients, and guests can all be served from the same interface, minimizing friction and strengthening accuracy. Onboard new users in as little as two hours thanks to an intuitive, cloud-based system.
Optimize service with integrated data
Full integration with Aven Hospitality Retailing and SynXis CRS gives agents instant access to real-time rates, inventory, profile data, and upsell offerings—all in one interface. The result is shorter handle times, higher conversion, and a more consistent guest experience from the first hello.
COMPATIBLE SOLUTIONS
Our Voice Agent customers pair this solution with…
Payments
Build momentum with every transaction—increase conversion, reduce costs, and create a frictionless guest experience with a single solution for every payment.
Retailing
Build a diversified commerce engine and create more memorable guest experiences with personalized retailing.
SynXis CRS
Power distribution and commerce performance with one centralized, integrated platform.