ibis budget London Whitechapel - Brick Lane 2 stars

Customer review rating (ALL Rating) 4.2/5 3,358 reviews

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ibis budget London Whitechapel - Brick Lane - Image 1
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100 Whitechapel Road, E1 1JG LONDON, United Kingdom

Description

Hotel extras

  • Prime Location Near Iconic Landmarks

  • Affordable Comfort Without Compromise

  • Green Key Certificate

  • Vibrant Neighbourhood with Local Culture

  • Reliable High-Speed Wi-Fi & 24/7 Support

Our accommodation(s)

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG LONDON
United Kingdom

GPS:51.517576, -0.06486

Telephone
Fax +44 20 7655 4621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Because great days always start with a good breakfast. Should you prefer, you can now enjoy a take away breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,358 reviews

Customer review rating 4.0/5

Genee S. Friends - Confirmed reviews ALL

Rooms are spotless , bed comfy , staff are friendly and it’s in a good location .

Dear Genee S., Thank you very much for choosing to stay with us at ibis Budget London Whitechapel and for taking the time to share your positive feedback. We are delighted to hear that you found our rooms clean and comfortable and our staff friendly. Your kind words are truly appreciated. We look forward to welcoming you back on your next visit to London. Warmest regards, Mei Front desk team ibis budget London Whitechapel - Brick Lane

Customer review rating 5.0/5

Abhishek M. Couples - Confirmed reviews ALL

it was good staff was friendly

Dear Abhishek, Thank you for sharing your positive feedback regarding your stay with us. We are delighted to hear that you found our location convenient and enjoyed the hospitality provided by our team. Thank you once again for your input. We wish you all the best and hope for the opportunity to serve you again. Warm regards, Vivian Reception Team Member IBIS Budget Whitechapel

Customer review rating 1.0/5

Aleksandra C. T. Business - Confirmed reviews ALL

Horrible breakfast (literally nothing to eat); service was loudly gossiping about me (i was standing next to them); extremely uncomfortable bed (i had back pain the day after)

Dear Aleksandra C. T., Thank you for choosing to stay with us at ibis budget London Whitechapel and for taking the time to share your feedback. We are truly sorry to hear that your stay was such a disappointing experience. Please accept our sincere apologies for the discomfort caused by the bed and for the breakfast selection not meeting your expectations. We are particularly sorry to learn that you experienced back pain following your stay. We are also very concerned about your comments regarding the behaviour of our team members. We understand how uncomfortable and upsetting this must have been, and we sincerely apologise that you were made to feel this way. Such behaviour is not in line with the professional and respectful service we expect from our team. Your concerns will be brought to the attention of our management team for further investigation and appropriate follow-up. We genuinely appreciate you bringing these matters to our attention, as your feedback helps us identify areas requiring immediate improvement. Once again, please accept our sincere apologies. We hope you will consider giving us another opportunity to restore your confidence and provide you with a much more comfortable and welcoming experience in the future. Kind regards, Swapon Front Office Team Leader ibis budget London Whitechapel

Customer review rating 3.0/5

Lisa B. Business - Confirmed reviews ALL

whilst it suited a purpose in trying to keep the cost down of a visit to London for work exhibition, the room was a little too basic to justify the £225 cost. No kettle and no lock to the bathroom and an unwanted hair in the water mug. basic but on the extreme level.

Dear Lisa B., Thank you for choosing to stay with us at ibis budget London Whitechapel and for taking the time to share your feedback. We are pleased to hear that our hotel served as a convenient base for your business trip to London. However, we sincerely apologise that your room did not fully meet your expectations, particularly regarding the facilities and overall value for money. We are especially concerned about your experience with the cleanliness of the water mug and understand how disappointing this must have been. Please accept our sincere apologies for this oversight. We also appreciate your comments regarding the absence of a kettle and bathroom lock. Your feedback will be shared with the relevant teams for review as we continue working to improve our guests' experience. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Kind regards, Swapon Team Leader, IBIS Budget London Whitechapel

Customer review rating 1.5/5

Angus R. Business - Confirmed reviews ALL

Not impressed - shambles at breakfast time (no coffee machines or toaster working when I arrived at 6:30), saw a mouse (or small rat) in the breakfast area, and tepid shower with no hot water on last morning of stay. Have stayed here lots of times and never been like this. Not making this review public as I know you've done a good job in the past.

Dear Angus R., Thank you for taking the time to share your feedback and, most importantly, for your continued loyalty to ibis budget London Whitechapel. We are deeply sorry to learn about your recent experience, particularly as you have stayed with us many times before and have previously enjoyed our services. Please accept our sincere apologies for the issues you encountered during breakfast, including the coffee machines and toaster not working. We are especially concerned about your report of a possible rodent sighting in the breakfast area, which we take extremely seriously. Your comments will be brought to the immediate attention of our management team for investigation and appropriate action. We also sincerely apologise for the lack of hot water during your final morning, which understandably added to your disappointment. We truly appreciate your loyalty, your honest feedback, and your decision to share these concerns with us privately. We understand that we have fallen short of the standards you have come to expect from us. Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to restore your confidence in our hotel and provide you with the comfortable and enjoyable experience you deserve on your next visit. Kind regards, Swapon Front Office Team Leader ibis budget London Whitechapel

Other web-users rate our hotel

  • 1,232 reviews 9.4/10 Location
  • 1,640 reviews 6/10 Room
  • 1,335 reviews 8.5/10 Service
  • 27 reviews 9.6/10 WiFi
  • 802 reviews 7.7/10 Cleanliness
  • 630 reviews 6/10 Breakfast
  • 521 reviews 8.4/10 Value
  • 7 reviews 4.3/10 Bar

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