Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,823 reviews

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Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,823 reviews

Customer review rating 2.5/5

Roman I. Families - Confirmed reviews ALL

Good location, helpful staff, but dirty rooms (especially carpets), blankets with hols and it looked like some of the pillowcases weren't changed after previous visitors as there were many hairs (not ours). Overall feeling in the room - dirty beds and carpets.

Dear R. I., Thank you for your feedback regarding your recent stay at Mercure Hotel Berlin City. I am pleased to hear that you appreciated our location and the assistance provided by our staff. However, I sincerely apologize for the cleanliness issues you encountered, as this does not reflect our standards. Your comments will be shared with our housekeeping team to ensure improvements are made. Sincerely, Larissa Becker Guest Relation

Customer review rating 4.5/5

Ceren T. Friends - Confirmed reviews ALL

It was a relaxing and comfortable experience, but there were no slippers in the room. I hope they will change the accomodation regarding to this writing.

Dear C. T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your feedback about the absence of slippers in the room has been noted; we continuously strive to enhance our guests' comfort and will take your suggestion into consideration as we review our amenities. Best regards, Larissa Becker Guest Relation

Customer review rating 5.0/5

Nidhal A. Business - Confirmed reviews ALL

The hotel deserves five stars

Dear N. A., Thank you for your gracious feedback and for recognizing the quality of our hotel. We strive to provide an exceptional experience for all our guests, and your positive remarks validate our efforts. It is our pleasure to serve you, and we hope to welcome you back for another five-star stay in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

Tony S. Solo - Confirmed reviews ALL

Clean but compact room. Great breakfast. Convenient location within the city and to public transport. Friendly staff.

Dear T. S., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you appreciated the cleanliness of our rooms, enjoyed our breakfast offerings, and found our location convenient. It is also rewarding to know that our staff contributed positively to your experience. We hope to welcome you back on your next visit to Berlin. Best regards, Larissa Becker Guest Relation

Customer review rating 4.0/5

Ali J. Couples - Confirmed reviews ALL

Everything was great about this hotel. The rooms however were too warm!!

Dear A., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that your overall experience was enjoyable. We appreciate your comments about the room temperature, and we will take your feedback into consideration as we strive to improve our guests' comfort. Best regards, Larissa Becker Guest Relation

Other web-users rate our hotel

  • 1,203 reviews 9.6/10 Location
  • 1,454 reviews 6.6/10 Room
  • 1,335 reviews 9.1/10 Service
  • 37 reviews 6.7/10 WiFi
  • 774 reviews 5.1/10 Comfort
  • 755 reviews 9.1/10 Breakfast
  • 633 reviews 6.9/10 Cleanliness
  • 210 reviews 8/10 Food

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