Novotel London Tower Bridge 4 stars

Customer review rating (ALL Rating) 4.6/5 1,977 reviews

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10 Pepys Street, EC3N 2NR LONDON, United Kingdom

Description

Hotel extras

  • Experience the captivating ambiance of our location, as seen in Disney's 'Secret Invasion'!

  • Close to central London transport links

  • Contemporary onsite bar and restaurant

  • Wellness facilities including a fully-equipped gym, steam room and sauna

  • 6 flexible meeting and events rooms and a dedicated team to help

Our accommodation(s)

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Hotel location

Novotel London Tower Bridge

10 Pepys Street
EC3N 2NR LONDON
United Kingdom

GPS:51.510794, -0.077606

Telephone
Fax +44 20 7265 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, Drink and unwind morning, noon and night at the Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also includes actual honey collected from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,977 reviews

Customer review rating 5.0/5

Zoltan M. Couples - Confirmed reviews ALL

Well-located, very comfortable hotel. The breakfast is delicious with a wide range of options. The bed is comfortable and quit. Service is polite. Extra: the sauna and the gym is available 24/7

Dear Mr. M., Thank you for sharing your wonderful feedback following your recent stay at Novotel London Tower Bridge. We are delighted to hear that you enjoyed our comfortable rooms, delicious breakfast, and the range of facilities available, including our gym and sauna. It is particularly pleasing to know that your omelet was prepared to perfection! We will be sure to pass your compliments on to our breakfast kitchen team, who will be very happy to hear your kind words. Your appreciation of our team's polite service is also greatly valued, as we always strive to ensure our guests feel welcome and well looked after. We look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 5.0/5

Sebastian B. Families - Confirmed reviews ALL

Super!

Geachte heer B., Hartelijk dank voor uw positieve beoordeling. Wij zijn blij te horen dat u genoten heeft van uw verblijf en onze medewerkers heeft gewaardeerd. Uw feedback is van groot belang voor ons en motiveert ons om de hoge standaard te behouden. Met vriendelijke groet, Novotel London Tower Bridge

Customer review rating 3.0/5

Madhur T. Business - Confirmed reviews ALL

It’s convienent but that’s all.

Dear Madhur, Thank you for taking the time to share your feedback following your recent stay at Novotel London Tower Bridge. We are sorry to learn that your experience did not fully meet your expectations. While we are pleased that you found our location convenient, we regret that we were unable to provide you with the excellent experience we always strive to deliver. We appreciate your comments overall. Your feedback is important to us, as it helps us identify areas where we can improve. We would genuinely welcome the opportunity to hear more about your experience and understand what we could have done better to make your stay more enjoyable. We are disappointed that we did not achieve the level of satisfaction you expected, and we would appreciate any further suggestions you may wish to share with us. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience in the future. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.5/5

Lisa L. Couples - Confirmed reviews ALL

We had a short stay in London to watch an NFL game. The location was perfect right next to 2 train stations. The price was reasonable. The hotel restaurant food was surprisingly good. The room was clean and had all of the essentials. The front desk staff were kind and helpful with directions.

Dear Lisa, Thank you for sharing such lovely feedback about your stay at Novotel London Tower Bridge. We’re delighted that our convenient location helped make your London trip enjoyable. It’s especially pleasing to hear that you enjoyed the food in our restaurant and found our front desk team kind and helpful with directions. Our colleagues will be thrilled to hear this! I am also pleased to know that you had a comfortable stay, as this is exactly what we aim to deliver to all our guests. We want to ensure that everyone can feel relaxed even while staying in the heart of busy central London!! We’re also glad you appreciated our sustainability initiatives, including the option to skip room cleaning and the water dispensers on every floor. We hope to have the pleasure of welcoming you back on your next visit to London! Warm regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Customer review rating 4.0/5

Yvonne C. Business - Confirmed reviews ALL

Room was clean. I did not have breakfast during my stay

Dear Yvonne, Thank you for taking the time to share your feedback following your stay at Novotel London Tower Bridge. We appreciate your comments and are pleased to know that your overall stay was great. However, I am sorry to learn that the proximity of your room to the lift affected your experience. While requests for specific rooms are always subject to availability, we strongly encourage our guests to share their preferences with us in advance, particularly if they would prefer a room away from the lifts. We understand that preferences can vary from one guest to another, as some may appreciate the convenience of being close to the lifts, while others may find it disruptive. Our priority is to provide excellent and fair service to all our guests, and do our best to accommodate individual requests whenever possible. Regarding breakfast, although you did not have the opportunity to enjoy it during this stay, we offer a buffet selection of both hot and cold options, designed to cater to a variety of tastes and preferences. Breakfast can be purchased in advance or directly at the hotel on the day, with prices varying. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Marlene Oliveira Guest Ambassador Novotel London Tower Bridge

Other web-users rate our hotel

  • 1,770 reviews 9.8/10 Location
  • 1,633 reviews 7.8/10 Room
  • 1,894 reviews 9.1/10 Service
  • 17 reviews 8/10 WiFi
  • 944 reviews 8.8/10 Breakfast
  • 796 reviews 7.5/10 Comfort
  • 708 reviews 8.2/10 Cleanliness
  • 17 reviews 9.6/10 Sustainability

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